8D问题解决方法分享.ppt

GLOBAL 8D PARTICIPANT GUIDE Why Teams Don’t Complete D7为什么项目组没有完成D7 In their efforts to concentrate on the immediate problem, teams often fail to complete D7. The following factors might affect the completion of D7: 将项目组的努力集中在即时问题方面，会使得项目组通常都不能完成D7。下面的因数可能会影响D7的完成： D7 is never started. After the problem is corrected, other priorities get more attention. D7从来都没被启动。在问题修正之后，其它的优先步骤得到更多的关注。 D7 evolves into a blame session. Rather than focus objectively on what happened, the team focuses on who did/did not do something. D7演变成谴责会议。项目组精力集中在谁做了/没有什么工作，而不是客观地集中在发生了什么事情方面。 The G8D process stopped at D3. Preventing recurrence of the root cause is impossible because the root cause was never found. G8D程序在D3处就终止了。由于从来都没有找到根本起因，防止根本起因的再次发生是不可能的。 The G8D process was never started. One person created a G8D report. G8D程序从来都没有启动过。只有一个人写了G8D报告。 Fear of consequences. People believe that examining system inadequacies might get them in trouble. ? 害怕后果。项目组成员深信检查系统不够充分可能会使得他们陷入麻烦。 Not enough authority. The Champion is too low in the company’s power structure to implement necessary system changes. 不是足够权威。 No changes will result. System owners will not make an effort to improve since they don’t have to live with the consequences, or the organization is unwilling to put any time or resources into improvements. Low priority. Company politics makes fixing systems a low priority because it involves forcing a change. GLOBAL 8D PARTICIPANT GUIDE Team Recognition 团队表彰 The recognition phase of D8 says to everyone that the team is now disbanded and no further work on the project is needed. It is time for everyone involved to return to his or her regular duties. But you and your team should not forget to give yourselves a pat on the back for all of your hard work. D8的“表彰”阶段告诉每一个人现在要解散团队，而且关于这个工程不需要进一步的工作。是所有涉及到的成员回到他或她正规的岗位上。但是为了你们艰苦的工作，你和你团队不应该忘记给你们自己一个拥抱。 The process at D8 allows everyone involved to