（高清版）DB43∕T 731-2023 顾客满意度测评　.pdf

ICS03.120.10

CCSA00

43

南省地方标准

DB43/T7312023

代替DB43/T731—2012

客满意度测评

MeasuringforCustomerSatisfactionIndex

2023-1109发024-02-09实

-布2施

湖南省市场监督管理局发布

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x

f

z

b

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DB43/T731—2023

目次

前言························································································································Ⅲ

1范围·····················································································································1

2规范性引用文件······································································································1

3术语和定义············································································································1

4基本要求···············································································································2

5测评方法···············································································································2

6数据处理···············································································································5