莉莲·钱尼-跨文化商务沟通（英文版·第6版）国际商务课件.04.pptx

Topics

·StagesofCulturalShock

AHeviatingCulturalShock

·AspectsofCulturalShock·RelationshipsandFamily

Considerations

·PublicandPrivateSelf

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Culturalshockisthetraumayou

experiencewhenyou

moveintoaculturedifferentfromyourhomeculture.

Frustrationsmayinclude:

-lackoffood

-unacceptablestandardsofcleanliness

-differentbathroomfacilities-fearforpersonalsafety

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Culturalshockincludes

-hearingyeswhen

someonemeansno

-havingtobargainwhen

shoppinginthemarket

-havinglaughterused

foranger

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Onherfirstdayofteachingat

theuniversityinLaPaz,Bolivia,acolegeprofessorfromAtlanta,Georgia,askeddirectionstotheladiesroom.Uponentering,

sheobservedthreemalesusingurinalsandmadeahastyretreat.

AfterherU.S.colleagues

explainedthatallrestroomswereunisex,theprofessordecidedtotakeataxitoherhotel.

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MajorSymptomsofCulturalShock

-Homesickness

Boredom

·Withdrawal(avoidingcontactwithhostnationals)

Needforexcessiveamounts

ofsleep

·Compulsiveeating/drinking

·Irritability

·Exaggeratedcleanliness

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·Maritalstress

Familytensionandconflict

Chauvinisticexcesses

Stereotypingofhostnationals

Hostilitytowardhostnationals

·Lossofabilitytoworkeffectively

Unexplainablefitsofweeping

·Physicalailments(psychosomatic

illnesses)

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AsiaShockhasfiveprogressivestages:

Frustrationwiththeculture,whichincludesthelanguage,food,andanexasperationwithlocalcustoms.

Unwillingnesstounderstandtherationalebehind