莉莲·钱尼-跨文化商务沟通（英文版·第6版）国际商务课件.06.pptx

Chapter6

OralandNonverbal

CommunicationPatterns

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Topics

◆Evaluatethoughtpatterns

◆Understandparalanguage

◆Appreciateattitudestowardtimeanduseofspace

◆Understandtherolethateyecontact,smell,color,touch,bodylanguage,

objects,signs,andsymbolsplayincommunicating

◆Learnhowsilenceisused

◆Recognizenonverballeakage

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Whatismeantbynonverbal

communication?

Nonwordmessages,suchasgestures,

facialexpressions,interpersonal

distance,touch,eyecontact,smell,andsilence.

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CulturalDifferencesinPatternsof

ThoughtorProcessesof

ReasoningandProblemSolving

◆Deductivereasoning-goingfrombroadcategoriesorobservationstospecificexamples;U.S.personsusedeductivereasoning.

◆Inductivereasoning-startwith

factsorobservationsandgotogeneralizations;Asiansuse

inductivereasoning.

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6-4

ThoughtPatternsInclude

SpeedofMakingDecisions

◆U.S.managersmakequick

decisions.

◆TheJapaneseuseaslowermethodofproblemsolving.

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Whatismeantbyparalanguage?

Referstorate,volume,andqualitythataffectsthemeaningofthemessage.

◆Whatdoesanincreasedrateofspeechsignify?(Impatienceoranger)

◆Whatdoesanincreasedvolumeindicate?(perhapsangeroradesiretobeheard)

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Differencesinloudnessofspeechis

culturespecificandgenderspecific:

◆Arabsspeakloudly;thisisanindicationofstrengthandsincerity.

◆PeopleofthePhilippinesandThailandspeak

softly;itindicatesbreedingandeducation.

◆Malesusuallyspeaklouderthanfemalesandat