听力 IV, U 1.ppt

Unit 1 Shopping and Banking Online Teaching aims This unit introduces some new knowledge and information under the familiar concepts of shopping, banking and traveling. How to help the students find out and focus on what is new to them.? Part I Getting Ready Vocabulary 1. retailing 2. refund 3. expiry 4. transaction 5. cyberspace 6. dispatch 7. protocol 8. shrinking violet 9. clientele 10. club Part I Getting ready Internet has changed our life. For many people, shopping online has become a part of their life. What about you? Listen to the report. Write down every word as a dictation. Part II Net shopping under fire Trust is an essential part of e-commerce. But it is also a quality which the Net is finding hard to come by. Is e-shopping safe? Listen to the report and Supply the missing information. Part III Banking at home Outline Some problems of the walk-in bank Online banking services Reasons for creating online services Inappropriateness of online banking for some people Listen to the second part of the interview. Note down the key words in the notes column. Part IV Secret of Good Customer Service What is the essence of good customer service? Someone says it is the lifeblood of any business. And someone believes it is all about bringing customers back, while others maintain the essence of good customer service is forming a relationship with customers. What do you think? Part V Do you know...? People go to yard sales mainly because they want a good deal. As a buyer, you may look through the old dishes and well-thumbed paperbacks or maybe you just want to see what they’ve got. Anyway, take cash and get there early in the day. You may get what you want. Homework Review the whole unit. Preview the next unit. Listen to three pieces of News and do some TEM 4 Exercise Thank You! * L/O/G/O *