美世-变革管理培训材料CHANGE MANAGEMENT TRAINING-20120518.ppt

filepath_placeholderCHANGEMANAGEMENTTRAINING

变革管理–理论、方法与实践18MAY2012*****5.EmpowerActionRemovebarriersthatmakeitdifficultforpeopletoactDefinetrainstakeholdersfornewskillsChangesystemsthatcontradictnewvisionConfrontindividualresistance*******6.CreateShort-TermWinsPlanforvisibleperformanceimprovementsSolvesmallproblemsdeartotheheartofpeopletoboostmoraleSeekconsistentresults(everyfewmonths)CommunicatewinsvisiblyPlotthechangeactivitiesandmilestonesonthebusinessmanagementplansopeoplecanseehowitfitsinwithotheractivitiesandwho/wherethemajorimpactwillbefeltIdentifytherisks,conflictsorareasofoverloadEnsuresupportrequiredisidentifiedandplannedfore.g.,training,resource,managementtime,communication-andthatnecessarymeetings/reviewsareorganised.******CommunicateforBuy-InCascademessagesLinkallmessagestothevisionUsemetaphorsanalogiestodescribestrategicdirectionAlignleadershipactionstocommunicationsSamples:YouAREleadership-youneedtoliveoutyourroleappropriatelyasyouractionswillsendmessagestoyourstaffaboutwhatisactuallyacceptableSharetheregional/corporatestrategicviewinbusinesslanguageLinkthevisionwithsomeoftheissuespeoplehavewiththecurrentprocessSurfacingconcernsaboutthechange-particularlyrelatingtotheimpactithason“me”and“us”Activelyencourageandlistentopeople’sconcerns,opinionsandfrustrationsBasedonwhatyouhaveheardclarifyindividualsenseoflossandexpectationsExplainchange(goals)andmatchwithconcerns-behonestandsupportivewhereyoucannotgivegoodnewsHomeinonissuesofimporttotheindividual’ssatisfactionRestateprocessofchange,accommodatingindividualconcernsShareorcreateavisionandimplementationplanwithgroupsandindividualstoinspireandenablepositiveactionDealwithinappropriatebeha