Facilitating Acceptance of Organizational （促进组织验收）.pdf

FacilitatingAcceptance of Organizational Change: The Importance of Self-Determination‘ MARYLENE GAGNE~ RICHARDKOESTNER Department of Clinicaland Social McCiN University Sciences in Psychology Montreal, Canada Universiry ofRochester MIRONZUCKERMAN Department of Clinicaland Social Sciences in Psycholog?) Universiw ofRochester Self-determination theory (Deci Ryan, 1985, 1987, 1991)proposes that internalization can be facilitated by supporting a person’s autonomy. Autonomy support can be achieved using 3 means: giving a rationale for doing a task, offering some choice about how to do the task, and acknowledging feelings about the task. We examined the effects of these 3 factors on acceptance of change in a work organization. Employees from a large Canadian telecommunications company that was in the midst of profound transformation completed scales on 2 separate occasions. Cross-sectional and longitudinal results demonstrated that the 3 factors facilitated acceptance of organizational change, with substantial effect sizes. Implications for successful organizational transformation are discussed. Self-determination theory “views human beings as proactive organisms whose natural or intrinsic hnctioning can be either facilitated or impeded by the social context” (Deci, Eghrari, Patrick, Leone, 1994, p. 120).As such, the the- ory posits that we have a basic need for autonomy. This premise has been sup- ported by research showing that controls, such as rewards (Deci, 1971), deadlines (Amabile, DeJong, Lepper, 1976), and competition (Reeve Deci, 1996), undermine task interes