外贸英语函电 第十版 课件 CHP10 Packing, Shipping Marks and Shipment.pptx
时间：2025.02DUFECHP10Packing,ShippingMarksandShipment
目录CONTENTS0102HowtoWriteanEmailaboutaMissingPackageUnderstandingShippingMarks:ImportanceandExamples
HowtoWriteanEmailaboutaMissingPackagePart01
ChecktheTrackingInformationVerifythetrackingdetailsprovidedbytheshippingcompanytoensurethatthereisindeedanissuewiththedelivery.Thiscanpreventunnecessarycommunicationbasedonmisinterpretedinformation.
Forexample,thepackagemightjustbeheldupatatransitstation,ratherthantrulylost.ConfirmtheDeliveryAddressDouble-checkthatthedeliveryaddressprovidedforthepackageiscorrectandcomplete.Incorrectaddressesareacommoncauseofdeliveryfailures.
Ensurethatalldetailssuchasstreetnames,housenumbers,cities,andpostalcodesareaccurate.AllowforDeliveryDelaysKeepinmindthatdelaysindeliverycanoccur,especiallyduringpeakseasonsorunforeseencircumstances.Dontrushtoconcludethatthepackageislost.
Forinstance,duringholidayseasons,shippingcompaniesmayfaceasurgeinpackagehandling,leadingtoextendeddeliverytimes.WhattoDoBeforeWritingtheEmail
Politelyrequesttheirassistanceinlocatingorresolvingtheissuewithyourmissingpackage.Clearlystatewhatyouwouldlikethemtodo,suchasinitiateaninvestigationorprovideupdatesonthestatusofthepackage.
Aspecificrequestforassistancemakesitclearwhatactionsyouexpectfromtherecipient.Addresstherecipientformally,usingappropriatesalutationssuchas“Dear[Recipient’sName].”
Formalgreetingssetaprofessionaltonefortheemail.Clearlyarticulatetheissueyouarefacingwiththemissingpackage.Mentionthatithasnotarrivedwithintheexpectedtimeframeandemphasizeanypotentialurgencyorimportance.
Acleardescriptionoftheissuehelpstherecipientunderstandtheurgencyandtakeappropriateaction.Thesubjectlineshouldbeconciseandclearlystatethepurposeofyourema