业务流程重组基础.ppt
BasisofBPR
WhatisBPR5/10/20252BusinessProcessRe-engineering
HowthetraditionalorganizationworksAtriangleisusedtorepresentanorganization-themajorityofpeopleworklowerdowntheorganizationandthemanagementhierarchyextendsallthewaytothepinnacle.Theorganizationismadeupofanumberofsub-organizationintheformofgroupsofspecialistsknownasfunctions,eachofwhichhasitsownmanagementhierarchy.5/10/20253BusinessProcessRe-engineering
FunctionalHierarchyRDManagementfocushastraditionallybeenonthefunctionalhierarchy.ProductionSales5/10/20254BusinessProcessRe-engineering
FunctionalHierarchyTherearemanydifferentdepartmentsandpeoplearerecruitedintoonefunctionaldepartment;Eachdepartmentisresponsibleforundertakenonepartofthewholetasks;Thischainoflinkeddepartmentallowsforspecialization;Thismodelissowidelyestablishedthatitisrarelyquestioned.5/10/20255BusinessProcessRe-engineering
TheStrengthsfewerspecialistmayservicetheneedsofanumberofareas;takingthelatestthinkinginparticularareasintotheorganization;developingcareerswhichenhancespecialistexcellenceinaparticularfield,suchasMarketing,Production,ITorHumanResources;5/10/20256BusinessProcessRe-engineering
TheWeaknessesThefocusoftheorganizationcanbethe‘boss’notthecustomer;Noonehasthecontroloverthe‘horizontal’processandco-ordinationisweak;Nosinglepointofcontact;Unproductiveworkexistsbecauseoffunctionalboundarieswhichresultinmanytasksbeingdonesimplytosatisfytheinternaldemandsoftheit’sownorganization.5/10/20257BusinessProcessRe-engineering
Getridofunnecessarysteps5/10/20258BusinessProcessRe-engineering
ProcessOrientedApproachRDBPRemphasizesa“process”viewwhichcutsacrossthefunctionalhierarchiestoreachthecustomer.ProductionSalesCustomer5/10/20259BusinessProcessRe-engineering
WhatprocessfocusmeansAproce