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业务流程重组基础.ppt

发布:2025-05-08约1.09万字共51页下载文档
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BasisofBPR

WhatisBPR5/10/20252BusinessProcessRe-engineering

HowthetraditionalorganizationworksAtriangleisusedtorepresentanorganization-themajorityofpeopleworklowerdowntheorganizationandthemanagementhierarchyextendsallthewaytothepinnacle.Theorganizationismadeupofanumberofsub-organizationintheformofgroupsofspecialistsknownasfunctions,eachofwhichhasitsownmanagementhierarchy.5/10/20253BusinessProcessRe-engineering

FunctionalHierarchyRDManagementfocushastraditionallybeenonthefunctionalhierarchy.ProductionSales5/10/20254BusinessProcessRe-engineering

FunctionalHierarchyTherearemanydifferentdepartmentsandpeoplearerecruitedintoonefunctionaldepartment;Eachdepartmentisresponsibleforundertakenonepartofthewholetasks;Thischainoflinkeddepartmentallowsforspecialization;Thismodelissowidelyestablishedthatitisrarelyquestioned.5/10/20255BusinessProcessRe-engineering

TheStrengthsfewerspecialistmayservicetheneedsofanumberofareas;takingthelatestthinkinginparticularareasintotheorganization;developingcareerswhichenhancespecialistexcellenceinaparticularfield,suchasMarketing,Production,ITorHumanResources;5/10/20256BusinessProcessRe-engineering

TheWeaknessesThefocusoftheorganizationcanbethe‘boss’notthecustomer;Noonehasthecontroloverthe‘horizontal’processandco-ordinationisweak;Nosinglepointofcontact;Unproductiveworkexistsbecauseoffunctionalboundarieswhichresultinmanytasksbeingdonesimplytosatisfytheinternaldemandsoftheit’sownorganization.5/10/20257BusinessProcessRe-engineering

Getridofunnecessarysteps5/10/20258BusinessProcessRe-engineering

ProcessOrientedApproachRDBPRemphasizesa“process”viewwhichcutsacrossthefunctionalhierarchiestoreachthecustomer.ProductionSalesCustomer5/10/20259BusinessProcessRe-engineering

WhatprocessfocusmeansAproce

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