商务行为技巧case 翻译.doc

Balance Banking PLC is a medium player in the financial sector. In response to external market pressures and having absorbed a small building society, it underwent a major restructuring programme just under 12 months ago. The restructure resulted in a number of changes to departments and teams throughout the organisation, including changes at senior management level. As part of the restructuring there were a number of redundancies. In addition, a large number of staff were moved around, and now find themselves in new teams with new line management arrangements. 平衡银行PLC是金融界的媒体播放器。响应于外部市场压力和吸收了建设一个小社会，它进行了一次重大重组计划在12个月前。重组带来一些变化，部门和团队在整个组织，包括高级管理层的变化。作为重组的一部分有一些多余的。此外，大量人员被移动，现在发现自己在新的生产线的管理安排新的团队。 Motivation was and continues to be low and the Trade Unions have been highly critical of the senior management team over the last 12 months and feel that their members are paying the price for poor management decisions. The continuing economic climate means that the organisation is continually under pressure to perform and staff feel insecure about their future prospects. 动机是并将继续是低和工会一直非常关键的高级管理团队在过去的12个月里，觉得他们的成员为管理决策失误付出代价。持续的经济气候意味着组织不断的压力和员工觉得他们的未来前景的不安全的条件下。 The New Customer Engagement Team was created under the new structure and brought together two former teams under one manager Jess Green. Managers in the old structure had to apply for the manager positions in the new structure under competitive conditions, a process which caused considerable upset among existing managers. The position of manager for the New Customer Engagement Team had four internal applicants. Jess was surprised at her own appointment mainly because all the other applicants held manager positions in the old structure and that she was the only applicant with limited experience in that particular area. Her appointment caused a bit of a stir. Of the other three applicants; one was appointed to another team manager post in the new structure; another accepted a redundancy package; whilst the other ap