Case Study for Information Management (資訊管理個案) - 淡江大學.ppt

A PERT CHART * Source: Kenneth C. Laudon Jane P. Laudon (2012), Management Information Systems: Managing the Digital Firm, Twelfth Edition, Pearson. Increasing user involvement and overcoming user resistance External integration tools consist of ways to link work of implementation team to users at all organizational levels Active involvement of users Implementation team’s responsiveness to users User resistance to organizational change Users may believe change is detrimental to their interests Counterimplementation: Deliberate strategy to thwart implementation of an information system or an innovation in an organization E.g., increased error rates, disruptions, turnover, sabotage * Source: Kenneth C. Laudon Jane P. Laudon (2012), Management Information Systems: Managing the Digital Firm, Twelfth Edition, Pearson. Strategies to overcome user resistance User participation User education and training Management edicts and policies Incentives for cooperation Improvement of end-user interface Resolution of organizational problems prior to introduction of new system * Source: Kenneth C. Laudon Jane P. Laudon (2012), Management Information Systems: Managing the Digital Firm, Twelfth Edition, Pearson. Designing for the Organization Information system projects must address ways in which organization changes with new system Procedural changes Job functions Organizational structure Power relationships Work structure Ergonomics: Interaction of people and machines in work environment Design of jobs Health issues End-user interfaces * Source: Kenneth C. Laudon Jane P. Laudon (2012), Management Information Systems: Managing the Digital Firm, Twelfth Edition, Pearson. Designing for the Organization Organizational impact analysis How system will affect organizational structure, attitudes, decision making, operations Sociotechnical design Addresses human and organizational issues Separate sets of technical and social design solutions Final design is solution that bes