加强护患有效沟通 提高住院导医在工作中的服务能力（Strengthen effective communication between nurses and patients and improve their service ability in work）.doc

加强护患有效沟通 提高住院导医在工作中的服务能力（Strengthen effective communication between nurses and patients and improve their service ability in work） Strengthen the effective communication between nurses and patients and improve their service ability in the work This article source: paper / Key words] effective communication; inpatient guidance service; service level The incidence of psychiatric patients increased year by year, the national statistics there are about 800000 mental patients, according to a survey every 3 households have a mental illness, which is a very heavy economic and mental burden and pressure on families; according to incomplete statistics, special care hospital in 2011 1-7 months, 474 of one or two cases of hospitalized psychiatric patients, 112 cases of the hospitalized patients; 437 cases of three or four hospitalized psychiatric patients, 79 cases of the hospitalized patients, patients and hospital medical guide at home every day to receive the admission and discharge, leave, visiting, accompany is 50 ~ 70 times, people in the monthly reception 1500 ~ 2100 times, from 1 to July, the reception held by 9100 to 14700 cases. 1. Problems of existence 1.1 some families do not obey the visiting system of the hospital Some families dont obey the rules of the hospital visit, often use noon or afternoon after work over time to visit to visit; some say usually go to work without time; some say do not know the visiting time; some say the road is too far away, but to catch the morning, and on the road has encountered a traffic jam, some time later; the family doctor is to call them; and the family visit late is not looking for a variety of reasons, blunt said: I was out of money, you can at any time into the ward to visit. 1.2, some families do not want to register Some visiting families in the registration process, think too much trouble, do not register, family members said, shaking his head: you to the hospital where so many rules, but also to see the patient ID card r