余世维 有效沟通讲义（Yu Shiwei effective communication handouts）.doc

余世维 有效沟通讲义（Yu Shiwei effective communication handouts） Yu Shiwei effective communication handouts Good communication skills Communication is not a failure, but an ability! Communication is not born, there is communication, training is out, it may be we have this ability, but it has been repressed. Two. Purpose of communication: 1.. Control the behavior of members 2. motivate employees and increase performance. 3. express emotion (share the frustration and satisfaction of emotion) 4. strengthen your information. Three. Communication problems: 1., the basic problem of communication is a state of mind. State of mind: (1) selfishness: caring only in five rounds (2) self: other peoples problems have nothing to do with me (3) arrogance: my idea is the answer 2. the basic principle of communication is concern The concept of care: (1) pay attention to his condition and difficulty (2) pay attention to his needs and inconveniences (3) note that there is a problem with his pain 3. the basic requirement of communication is initiative (1) active support (2) active feedback Four. Communication process: 1. encoding 2. decoding Four conditions affecting coding: (1) techniques (2) attitude (3) knowledge (4) the background of social culture Meeting tips: 1. who will attend? 2. who presides? 3. who controls? 4. who will speak first? The bottom-up and outside in can encourage comments. 5. who is responsible for tracking who? These two things before the meeting if there is no answer, is the convenor of the. 6. who is wasting time? Data should be sent and read before the meeting, and as soon as they arrive at the meeting, they will be discussed directly. 7. who concluded? Five. Personal barriers to communication: 1. status differences 2. dont use technical terms 3. credibility of the source 4. cognitive bias 5. past experience 6. emotional impact Six. Organizational barriers to communication: 1.. Information flooding 2. time pressure 3. organizational climate 4. information filtering 5.