员工的满意度和生产力外文翻译.doc

外 文 翻 译 原文： Employee Satisfaction Productivity At the core of financial and professional success is client value. Staff satisfaction and productivity are of pivotal importance to the delivery of client value . Those process components through which veterinary clients derive value must be delivered through both the professional and non-professional staff of the practice. To understand the dependence of value upon staff satisfaction and productivity, it is necessary to appreciate what makes staff members satisfied and productive and to understand the reciprocal relationship that staff has with clients. Employee Satisfaction Several factors influence employee satisfaction. Each factor interacts with the others, and collectively all factors contribute to employee satisfaction. Work Environment The single most important factor contributing to employee satisfaction is the internal quality of the work environment. This internal environment is determined by the employees’ feelings towards their jobs, colleagues, and employers. Employees want to be treated with respect and dignity by both colleagues, employers and clients. Employees want to feel that they are part of the team and that they serve a valued function in the operation of the practice. Employees need to have a feeling of mutual respect with both colleagues and employers. Not unlike their employers, employees thrive on responsibility and a feeling of accomplishment. Greater responsibility gives employees a feeling of worth. Responsibility instills in them the feeling that they are trusted and valued by their employers. Employees will go to great lengths not to betray this sense of trust. Ability to Achieve Results Employees who service the public are fulfilled by being able to achieve results for customers. Conversely, they become frustrated and dissatisfied when they are unable to achieve results for customers. So what is obstructing employees from achieving results for customers? The answer in many cases is