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浅谈专卖店销售如何接近顾客的基本技巧(How to approach customers basic skills).doc

发布:2017-07-21约1.36万字共13页下载文档
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浅谈专卖店销售如何接近顾客的基本技巧(How to approach customers basic skills) Try to talk about how to approach customers basic skills, how to master consumer spending and consumer behavior. 1. principle of three meters This means that you can greet customers, smile and eye contact when you are three meters away from you. There are a lot of buyers who like to use please feel free to see instead of welcome. But it is a phrase that gives customers a subconscious mind to look at it. So, if youre used to saying please feel free to the customer, you should correct your statement immediately. Sometimes when we are in the store or mall shopping, also met some overly enthusiastic shoppers, they will and then you say hello, when you walk into her shop, she is followed, pockets, and first introduced interminably about how their clothing. As modern society consumers like to have a free shopping environment for their viewing and selection, indiscriminate you introduce it makes them feel a kind of invisible pressure and early escape. So we must not be overly enthusiastic. 2. Behave in a harmonious manner 1) stand: standing posture to welcome customers, should be easy and natural, humble and respectful, receive the belly of the chest, nod low eyebrow, face to smile; The feet naturally separate and shoulder width; Hand clasp (left hand pressing left hand) in front of the abdomen; The feet may not be forklift, not bending the knee or shaking, the body cannot twist, the head should not be crooked or upward. Do not rely on ark, party cabinet; 2) sitting: the business hours are not allowed to sit, but on other occasions when you need to sit, your back is straight and dignified. When you have no customers, your hands naturally fit on your legs or on the table. Dont put your hands around the back of your head; The legs should not tremble, the legs should not be crossed, and the legs should not be stretched out. 3) line: the pace is gentle and steady, the appearance is relaxed and pleasant; The head is not
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