Unit 1 建立客户关系Unit 1 建立客户关系.ppt

中国贸促会会标设计评选作品 Unit 1 Establishment of Business Relation 建立客户关系 What is one of the important undertakings in the field of foreign trade? And why? What kind of channels could you obtain to get the information of your future business partners? How to introduce yourself at the first contact with your potential client? Which channel would you like to choose to obtain the information of your potential business partners? Warm-up If a new firm wishes to open up a market to sell something to firms in foreign countries, the person in charge must first of all find out whom he is going to deal with. Business Profile Consultancy China Council for the Promotion of Int. Trade / Overseas Chamber of commerce Internet Trade Show Banks The Economic and Commercial Counselor’s Office of the Embassy of PRC / Foreign Embassy in China Trade Direction / Advertisement /Public Commerce Info. Service 你觉得哪个好？ Content New Words Useful Expression Dialogue Career Skills Interpretation New Words and Phrases: Put through: 接通（电话） Article: 商品 Hold on: 稍等，不要挂电话 Line is busy: 忙音 Branch office: 办事处 Sales representative: 销售代表 Series: 系列（产品） Home and abroad (market): 国内和国际市场 You can say that again. 你说的没错，我完全同意你。 Dialogue 1 First Call to Company Miss King: Good morning, New Century Company. Can I help you? Mr. Blake: Good morning. Could I speak to Jack Chen? Miss King: May I know who is calling? Mr. Blake: It’s Patrick from American Sandra Import and Export Company. I wrote an email to him yesterday and made an appointment with him to call him today. Miss King: One moment please. I’ll put you through. Mr. Blake: Hello? Is that Mr. Chen? Mr. Chen: Yes, this is Mr. Chen. You can call me Jack. Mr. Blake: Yes, Jack. This is Patrick. I have just got your company’s information from the Made-in-China Website, and read about your company product. We are interested in your articles. Would you please send some samples to me? I want to know more about your products. Mr. Chen: No problem. So, please send me your