绩效管理工作坊.pptx

绩效工作坊 2001.6.23/24调查问卷 姓名或代号 6 月 日1. 为什么绩效管理往往是令各级经理头疼的事 ?2. 你认为绩效管理的目的是什么？3. 你认为绩效管理的主要内容或主要步骤是哪些?4. 你认为改进绩效管理的关键是什么 ?5. 请给绩效管理下一个定义 “全球第一名人”如是说 …...No problem can be solved from the same consciousness that created it.由于某种心智模式而产生的问题，如果想用同样的心智模式去解决，是一定行不通的。— Albert Einstein绩效管理模型企业文化企业文化指标沟通 评估目的（教练）酬报企业文化企业文化我们的绩效管理定义A process for establishing a shared understanding about what is to be achieved, and how it is to be achieved, and an approach to managing people that increases the probability of achieving success.一个对目标及如何去实现目标形成共识的过程；一种通过对人的管理去提高成功的概率的思路或方法John Kennedy EffectPerformance management, like Kennedy’s speech, is anact of communication that empowers people to rise up to a calling that’s bigger than themselves - not the tool of Orwellian dictators. As an ongoing process of planning, coaching, reviewing, and rewarding, it can inspire people to reach for goals as momentous as putting a man on the moon.Performance management puts the wind in their sails. — David McClelland财务维度公司愿景和战略客户维度内部流程维度学习与发展维度平衡计分卡（BSC）平衡计分卡（BSC）顾客维度方向性目标 (Objectives)测量内容(Measures)具体进度(Targets)行动方案(Initiatives)The Hierarchy of Measures FinancialROCECustomerCustomerLoyaltyOn-TimeDeliveryInternal/Business ProcessProcessQualityProcess Cycle TimeLearning and GrowthEmployeeSkillsThe Internal-Business-Process Perspective - The Generic Value-Chain ModelPostsale Service ProcessInnovation ProcessOperations ProcessCreate the Product/ Service OfferingDeliver the Products/ ServicesCustomer Need IdentifiedCustomer Need SatisfactionIdentify the MarketBuild the Products/ ServicesService the CustomerCustomer PerspectivesMarket ShareCustomer AcquisitionCustomerProfitabilityCustomer RetentionCustomer Satisfaction平衡计分卡（BSC）BSC制定步骤： 建立BSC项目组 收集数据、安排各项准备工作 就公司愿景、战略及目标达成共识 确定测量方式 决定具体测量指标 制定行动方案财务维度目标 — — — — —测量 — — — — —内部流程维度目标 — — — — —测量 — — — — —客户维度目标 — — — — —测量 — — — — —学习与发展维度目标 — — — — —测量 — — — — —绩效目标的分类 结果目标 行为目标结果目标(What)行为目标(How)绩效行为目标支撑结果目标结果目标 增加市场占有率相应的行为目标 (Competency) 客户服务 超前创新 积极主动 灵