Case study “Consumer protection”.doc

Quality is the intelligence shaped by experience Case study: “Consumer protection” Under UK law, customers have the same powers as in any other types of commerce. The government is also longing to change existing regulations to help to clear up any obscurity in present law to help trade and ultimately customer protection.? These acts and rules are the next: 1) The Data protection act 1998; 2) The Customer protection act 1998; 3) British codes of advertising and sales promotion; 4) The Distance selling laws 2000; 5) The Unfair contract act 1977 and 1999 laws; 6) The Sales of goods act 1979; 7) The Customer credit act 1974; 8) The Commerce presentation act 1968. So at the very beginning, a basic question in customer protection: who is the customer? The idea of the customer in legislation is of recent spring. The great part of law is still included in the Civil Code written in the late 19th century on the sample of the Code Napoleon. The Code still today gives the great part of the regulations governing agreements in general, the agreement of selling and the supply of services. It will hence come as no surprise that the concept of customer protection and the body of the customer had not yet been favourably identified or created at that point. The word “consumer” is noticeably missing from the Code which did not and still does not identify the notion of the customer as such. Much of the primary Code is still in its original form and some of its regulations do not depict the present, complex, active society of preset time, and sound ancient both in concept and in notion. In the regulation of sale, to take simply one significant example, the Code admits the figures of the seller and the purchaser. With the exclusion of some old customary regulations safeguarding the position of under aged, women and weak-minded persons , all consumers are regarded and treated equally and similarly by the Civil Code. This guaranteed a minimum degree of protection in the kind of the R