商务英语口语训练实用试题及答案.docx

商务英语口语训练实用试题及答案

姓名：____________________

一、多项选择题（每题2分，共20题）

1.WhichofthefollowingphrasesiscommonlyusedinbusinessEnglishtoexpresspolitenesswhenaskingforafavor?

A.Canyouhelpmewiththat,please?

B.Couldyoupossiblydomeafavor?

C.Ireallyneedyourhelpwiththis.

D.Iinsistyouhelpme.

2.Inabusinessmeeting,whichofthefollowingexpressionsisappropriatetousewhenyouwanttoagreewithsomeone?

A.Thatsnottrue.

B.Icompletelyagreewithyou.

C.Idontthinkthatsagoodidea.

D.Thatsnotmyopinion.

3.Whenmakingapresentation,whichofthefollowingphrasescanbeusedtointroduceanewtopic?

A.Letstalkaboutthis.

B.Now,letsmoveontothenextpoint.

C.Thisisthemostimportantpartofthepresentation.

D.Ithinkweshouldskipthissection.

4.Inabusinessnegotiation,whichofthefollowingphrasesismosteffectivewhentryingtoreachacompromise?

A.Wecantagreeonthis.

B.Letstrytofindamiddleground.

C.Thisisthefinaloffer,takeitorleaveit.

D.Idontseeanyroomfornegotiation.

5.Whenrespondingtoacustomerscomplaint,whichofthefollowingphrasesismostappropriatetouse?

A.Iunderstandyourfrustration,buttheresnothingwecando.

B.Letmeapologizeforthatinconvenience.

C.Imsorry,butthatscompanypolicy.

D.Itsnotourfault,butwelldoourbesttoresolvetheissue.

6.Inabusinessemail,whichofthefollowingexpressionsisusedtoshowpolitenessandformality?

A.Hey,Ihopeyouredoingwell.

B.Imwritingtoyouregarding...

C.Ijustwantedtoletyouknow...

D.Hi,canyoupleasesendmethereport?

7.Whengivingacomplimentinabusinesssetting,whichofthefollowingphrasesisappropriate?

A.Yourethebestatwhatyoudo.

B.Ireallyadmireyourwork.

C.Thatwasawasteoftime.

D.Yourenotasgoodasyouthink.

8.InabusinessEnglishconversation,whichofthefollowingphrasesisusedtoshowempathy?

A.Icantbelieveyouwentthroughthat.

B.