项目经理教程第八周.ppt

ProjectManagement

8.ManagingProjectConflict

33NatureofConflictRespondingtoConflictHandlingGrievancesEmotionalStress

ConflictHandlingStylesAvoidingCompromiseCompetitionAccommodationCollaboration

Whichconflicthandlingstylewillyouuse?

Whichconflicthandlingstylewillyouuse?ProjectManagersmayhaveapreferredstyleformanagingconflict

Whichconflicthandlingstylewillyouuse?ProjectManagersmayhaveapreferredstyleformanagingconflictYoushouldusedifferentstylesdependingontheproblem–andgettherebyusingyourabilitytoreadsituation

avoidingaccommodationcompetitioncompromisecollaboration

Characteristicsignoringconflictsandhopingthey’llgoawayputtingproblemsunderconsiderationoronholduseofsecrecytoavoidconfrontationappealtobureaucraticrulesAvoidingWhentouseTrivial,small/unimportantissuenoperceivedchanceofresolutionToallowacooldownperiodToallowotherstoresolvethesituation

Characteristicsnegotiationlookingfordealsandtrade-offsfindingsatisfactoryoracceptablesolutionsWhentousegoalsareimportant,butnotwortheffortopponentswithequalpowerarecommittedtomutuallyexclusivegoalsachievetemporarysettlementstoissuesarriveatsolutionsundertimepressureback-uptocollaborationorcompetitionCompromise

Characteristicscreatewin-losesituationsuseofpowerplaysforcingsubmissionWhentousequick,decisiveactionisvital,veryimportantunpopularactionseg.costcuttingissuesarevitaltocompanywelfareagainstpeoplewhotakeadvantageofnon-competitivebehaviorCompetition

CharacteristicsgivingwaysubmissionandfulfillmentWhentousefindyouarewrongissuesmoreimportanttoothersthanyourselfmaintaincooperationbuildsocialcreditsforlateronminimizelossharmonyandstabilityareimportantallowteammemberstolearnfromtheirmistakesAccommodation

Characteristicsproblem-solvingcarriagetackledifferencessharingideasandinformationseeingproblemsandconflictsascha