项目经理教程第八周(上）.ppt

Project Management8. Managing Project Conflict Week 8 Q Why is learning about conflict management relevant? A To help develop and facilitate leadership, team building, performance management, and conflict management skills in an IT environment Required reading: Darling, J., Walker, W. (2001). Effective conflict management. Leadership and Organization Development Journal, 22 (5), 230-242. Retrieved February 10, 2006 from: /dwalz/Classes/S2003PhD/Articles%5CMISQ%20Barki%202001.pdf Recommended reading: Cadle Yeates, 2004, Ch 23. Nature of Conflict Responding to Conflict Handling Grievances Emotional Stress Nature of Conflict Responding to Conflict Handling Grievances Emotional Stress Conflict is a form of relating or interacting where we find ourselves (either as individuals or groups) under some sort of perceived threat to our personal or collective goals. These goals are usually to do with our interpersonal wants. These perceived threats may be either real or imagined (Condliffe, 1991, p3). Sources of Conflict (Bisno) Project Sources of Conflict (Thamhain Wilemon) Sources of Conflict (Bisno) Biosocial Personality and interactional Structural Cultural and ideological Convergence Sources of Conflict (Bisno) Biosocial Personality and interactional Structural Cultural and ideological Convergence Sources of Conflict (Bisno) Biosocial Personality and interactional Structural Cultural and ideological Convergence Project Sources of Conflict (Thamhain Wilemon) Project schedules Project priorities Workforce Components of Conflict Values: ideas and feelings about right and wrong (difficult to resolve) Interests: things that motivate eg. managers and workers have different interests Emotional: feelings that accompany human interactions eg. anger, fear, reject, and loss Emotional: feelings that accompany human interactions eg. anger, fear, reject, and loss Interests: things that motivate eg. managers and workers have different interests