水木光华物业管理处服务规范.doc

水木光华物业管理处服务规范 水木光华物业管理处服务规范提要：服务、作业时仪表保持整洁，穿着干净的工作服，佩戴服务胸卡；不留与身份不符的发型，不戴与服务无关的装饰品 来自 水木光华物业管理处服务规范 1、服务态度：文明礼让、态度和蔼、语气亲切、表达清楚。 2、服务用语：您好！请进；请坐；请讲；对不起；请稍等；让您久等了；请慢走；有事多联系；谢谢；请留步；再见；请您消消气，有话慢慢说；欢迎您监督帮助；打搅了。 3、服务礼仪：着装整齐干净、佩戴服务标志、态度热情诚恳、行为文明大方。 4、服务、作业时仪表保持整洁，穿着干净的工作服，佩戴服务胸卡；不留与身份不符的发型，不戴与服务无关的装饰品；并给予来者以满意或理解的答复。接待办事人员，热情迎送，主动打招呼；专心做好记录，并给予来者以满意或理解的答复。 5、入户服务先按门铃或轻敲门，征得同意再进门；办完事后礼貌地离去。 6、服务对象有意见、态度不好时，耐心解释说明，以礼待人，不讲伤感情和不文明语言。 7、职业纪律：遵纪守法、勤政廉洁、办事公道、高效服务。 8、自觉执行有关法律法规，依法行政、依先法管理，不得擅自主张、各行其是。 9、爱岗敬业、提高办事效率，不得有冷、硬、拖、卡和其它刁难行为。 10、坚持原则，秉公办事，不得以职务之便谋取私利，不得以任何形式吃、拿、卡、要。 11、多办实事，为住户排忧解难，不乱收费、不收馈赠，不向住户提无理要求。 12、干活保障安全，不得损坏住户物品；文明施工不扰民，活完料净脚下清。 来自 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education