管理学第九版清华大学出版社课后练习题集答案第18部分.doc

PAGE PAGE 529 Chapter 18 Foundations of Control True/False Questions WHAT IS CONTROL AND WHY IS IT IMPORTANT? Control is the process of monitoring activities to ensure that they are being accomplished as planned. (True; moderate; p. 526) The criterion that determines the effectiveness of a control system is how well it reduces unnecessary costs. (False; moderate; p. 526) Clan control is found almost exclusively in small family-owned businesses, and is dependent upon the individual and the group to identify appropriate and expected behaviors and performance measures. (False; difficult; p. 527) The value of the control function lies in its relation to organizational structure. (False; moderate; p. 528) Managers need to control to protect the organization and its assets. (True; moderate; p. 529) THE CONTROL PROCESS The control process is a two-step process that compares actual performance against a standard and takes managerial action to correct deviations or inadequate standards. (False; difficult; p. 529) Some control criteria, such as employee satisfaction, are applicable to any management situation. (True; easy; p. 530) Deviations that exceed the acceptable range of variation become significant and need the manager’s attention. (True; moderate; p. 531) Understating sales is not nearly as troublesome as overstating. (False; moderate; p. 532) In taking managerial actions, managers must correct actual performance, as it is the only choice. (False; difficult; p. 532) Basic corrective action is aimed at correcting more generalized problems as quickly as possible, leaving more detailed action for later. (False; easy; p. 532) Effective managers analyze deviations and, when the benefits justify it, take the time to pinpoint and correct the causes of variance. (True; moderate; p. 532) CONTROLLING FOR ORGANIZATIONAL PERFORMANCE Performance is the end result of an activity. (True; easy; p. 534) The most frequently used organizational performance measures includ