酒店个性化服务全攻略（Hotel personalized service Raiders）.doc

酒店个性化服务全攻略（Hotel personalized service Raiders） Hotel personalized service.Txt: you cant make everyone satisfied, because not all people are people, successful people are in a way cattle B, road erection do you think I will watch you die? I will close your eyes all the time, services are regarded as the hotel business winning the magic weapon, and with the global integration concept to speed up the process, people have more expectations for the hotel industry as the floating population inn. In contrast, the popular hotel service in twentieth Century 50~70 years, standard service and in 80s 90s, the hotel is more people facing a grim situation in the business situation, they realized that with the guest needs increasingly showing the development trend of personalized, relying on quality assurance and standardization of services is difficult to win, the hotel service must be update. Therefore, personalized service is the Western Hotel widely respected, today in 1990s, has a very high level and maturity. Back to the concept of development Chinas hotel industry is generally at the beginning of 1980s was truly open portal, along with the introduction of western standard service concept, and has been regarded as the essence of the hotel business. Some famous experts said that in recent years, with the diversified Chinese market structure adjustment, consumers increasingly mature and consumer demand, the drawbacks of the standard service gradually exposed, China hotel operators began to reflect the standard service, and try to accept the western new personalized service concept. Compared with the western hotel industry, personalized service from the hotel Chinese to try to accept such a process launched, and the western hotel industry although there is a certain gap, but this is a reference for hotel service concept of Chinese hotel managers, are precious. The hotels personalized service is more and more close to the customer service to improve the quality of the sensory, w