新式酒店服务（Modern hotel service）.doc

新式酒店服务（Modern hotel service） Fashion new concept hotel Hotel fine management and personalized service, in practice, mainly through the unconventional or unexpected guests did not expect to achieve the ultimate management and service, sometimes reflected in a very small matter. As the hotel manager often said: hotel service is no small matter.. Each link in the management, the details of each service, something seemingly insignificant, but to create guest satisfaction and surprise, also can have the effect of a surprise move, the child is father of the man. Hotel fine management and personalized service mainly embodies four basic characteristics: fast, accurate, detailed and in place.. According to the hotel the authors work practice, in many cases from 10 typical cases, and briefly reviews for the readers to consider and taste. Example i: Guests in a hotel after the total services of the Taiwan Affairs Office, after check-in, to the front desk, concierge found golden key, reflecting their luggage problems, and asked to go to the room to help repair it. As soon as the guest entered the room, the hotel engineer stepped on the door and repaired the guests luggage in a very short time. Brief comments: this example reflects the hotels meticulous management and rapid response in the service, to achieve the guests in the front desk, concierge, access to the golden key, satisfaction and surprise terminal services. Example two: One of the guests in a hotel, in the hotel restaurant to eat breakfast, chopsticks accidentally fell on the ground, the guest just picked it up, is not open to new chopsticks, restaurant waiter will have a new pair of chopsticks handed to the guest before. Brief comments: this example, reflects the fast and smart restaurant waiter trained with regularity, do the requirements in the service , very alert to remedy observant and alert, civilized dining guests feel awkward predicament. Example three: Stay at a hotel several guests, after dinner, in the ho