《《英语听力教程4》答案及原文》.pdf

Unit 1 Shopping and Banking Oline Part I Getting ready B. Keys: 1: drop 2: shopping 3: mouse 4: feet 5: retailing 6: street 7: get 8: down 9: third-party 10: online 11:30% 12: malls 13: Britain 14: gift-buying 15:50% 16: net 17: peroid C. Keys: 1 : the site2 : merchant, addresses/phone numbers/call up 3 : strict safety measures Part II Net shopping under fire A. Keys: 1 : delivery, delivery 2 : delivery charges3 : personal information, 87% 4 : returning goods, 47% 5 : order, 35%, dispatch, 87%6 : money back, two B. Keys: 1 : convenience 2 : choice 3 : obstacles 4 : complete trust 5 : build consummers trust 6 : mature 7 : payment 8 : service Part III Banking at home A. Keys: 1 : limited opening hours 2 : Online banking services3 : getting current information on products 4 : e-mailing questions to the bank 5 : competing for customers 6 : having no computers at home B. Keys: 1 : It is banking through the Internet. 2 : Online banking offers convenience which appeals to the kind of customer banks want to keep. 3 : Banks most want to keep people who are young, well-educated, and have good incomes. Part IV More about the topic: Secret of Good Customer Service B. Keys: English Good Customer Service(Harrods) 1 : in a pleasant environment 2 : Second to none 3 : different customers, take a look at everything, alternatives, come to sales assistants 4 : first contact with the customer American Good Customer Service(Saks) 1 : human side, family, occasions in life, a partnership 2 : repeat business, sales Part V Do you know…? Keys: 1 : c 2 : a、b 、c 3 : a、b 、c 4 : c 5 : c 6 : b Tape script Part I Getting ready C. Consumers who want to shop online are suggested to bear the following things in mind:Evaluate the site. Always buy goods from well-known and trustworthy companies. Deal with companies which offer customer service, a complaints procedure and have a refund policy.Talk to merchant. E-mail and wait for repon