物业项目管理处-站回访制度.doc

物业项目管理处/站回访制度 物业项目管理处/站回访制度提要：回访要求：1.各项目必须把对业主/客户/师生的回访列入职责范围，并落实到每年的工作计划和考核中 源自物业管理资料 物业项目管理处/站回访制度 为提高服务质量，加强管理处与业主/客户/师生的联系，了解业主/客户/师生的需求，特制订对业主/客户/师生回访制度。 一、回访要求： 1.各项目必须把对业主/客户/师生的回访列入职责范围，并落实到每年的工作计划和考核中。 2.回访时，虚心听取业主/客户/师生意见，诚恳接受批评，采纳合理化建议，作好回访记录。 3.回访中，对业主/客户/师生的询问、意见，不能当即答复，应预约时间回复。 4.回访后对反馈的意见、要求、建议、投诉，必须逐条整理，研究解决问题的办法，重大问题向公司领导及时报告，做到件件有着落，事事有回音，室内维修和屋面、墙体渗漏维修回访（包括电话）达100%。 二、回访时间及形式： 1.每季度对业主/客户/师生回访一次，每年至少回访二次。 2.各项目主任应及时抽查、检查回访情况。 3.利用社区文化活动、座谈会等形式广泛听取业主/客户/师生反映。 4.有针对性地对业主/客户/师生作专题调查，听取意见。 5.各物业管理处/站由专人负责，随时接待来访，对业主的投诉做好书面记录，及时与相关部门联系处理，重大事项交管理处/站主任及时处理，并知会分管经理。 源自物业管理资料 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the co