IT职业英语 高巍巍 Unit8 With Customers 8 2 listening新.ppt

IT职业英语 Unit 8 With Customers Section Two Listening Listening 1 Help customers to solve problems Transcript 1 A: I am very sorry, but I don’t think I can solve this problem right now. B: What do you mean? A: There must be something wrong with your hardware. I will get a hardware representative for you. I am really sorry for the inconvenience. B: It’s not a big deal. You have done a lot for me. Just get me the right person. Listening 2 Apologize to customers Transcript 2 A: Sorry to have kept you waiting, Lucy. I was on a overseas call. B: That’s all right. You must be very busy. A: Well, I hope you weren’t bored while I was on the phone. B: Not really. I was reading this new brochure of yours. I am very interested in your new product. * * *