Anja M. Maier, James Moultrie, and P. John （安雅·m·迈尔,詹姆斯Moultrie,p .约翰）.pdf

138 IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT, VOL. 59, NO. 1, FEBRUARY 2012 Assessing Organizational Capabilities: Reviewing and Guiding the Development of Maturity Grids Anja M. Maier, James Moultrie, and P. John Clarkson Abstract—Managing and improving organizational capabilities Irrespective of the driver for adopting an improvement frame- is a significant and complex issue for many companies. To support work, dealing with hundreds of requirements that the diverse management and enable improvement, performance assessments standard-setting bodies impose leaves many companies con- are commonly used. One way of assessing organizational capabili- ties is by means of maturity grids. While maturity grids may share fused and frustrated. Confusion has triggered calls for an a common structure, their content differs and very often they are overview [3] or a taxonomy of improvement frameworks [4], [5]. developed anew. This paper presents both a reference point and A taxon suggested by Paulk [5] pertains to management philoso- guidance for developing maturity grids. This is achieved by re- phies, such as total quality management (TQM) and associated viewing 24 existing maturity grids and by suggesting a roadmap with it maturity assessment grids. Maturity grids can be used for their development. The review places particular emphasis on embedded assumptions about organizational change in the formu- both as assessment tools and as improvement tools. Crosby’s lation of the maturity ratings. The suggested roadmap encompasses quality management maturity grid (QMMG) features as the pi- four phases: planning, development, evaluation, and maintenance. oneering example,