商务英语写作七原则.doc

Chapter 2 7Cs Principle: Completeness and Conciseness 7Cs PPrriinncciippllee 11:: CCoommpplleetteenneesss s 7Cs Principle 2 : Conciseness Completeness Conciseness Consideration Correctness Clarity Courtesy Concreteness 1. 7Cs Principle1: Completeness Keep in mind the following guidelines to write completely 1) Try to answer all questions asked. Whenever you reply to a letter containing one or more questions, try to answer all of them--stated or implied. If you have no information on a precise question at the moment, just say so clearly and sincerely, instead of leaving out the answer.If you have unfavorable news in answer to one or more questions, handle your reply with both tact and honestly. When saying no, be courteous and polite, but firm. Eg.1 We can not deliver the goods until May 1. (poor) We can deliver the goods on May 1. Eg.2 We regret to inform you that we deny your request for credit. For the time being we can only serve you on a cash basis. Dear sirs: Many thanks for your order of October 12. After careful consideration, we have come to the conclusion that it would be better for you to approach another manufacturer for the products you desire. To produce the machine required according to your specifications would mean setting up special equipment at our factory. This would not only be impossible to accomplish before the end of this year, but would seriously interrupt our production schedule. We are sorry not to be more helpful, but hope that you will understand our position. Please contact us again. We will be pleased to serve you in the future. Yours sincerely, 2) Volunteer sth. Extra which, you think, may be of some use to your reader now or in the future. Eg. Do you think it is enough to tell just the prices of the bicycles in the reply? We are one of the most important importers of bicycles in Lagos, Nigeria, and would like to extend