饭店训练手札.doc

Four Seasons Room – Outline For Training Session 四季飯店訓練手札Introduction to training program 介紹訓練課程＊Employee Introduction 職員介紹 Hours of Operation. 營業時間 Seating Capacity 座位數 Station Set Up 工作臺設定 Type of Service 服務模式＊Job Relations 與工作相關 Personal Appearance Grooming 服裝儀容 Personality Attitudes 人品態度 Job Descriptions 工作職掌＊Job Skills 工作技巧 Changing of Tablecloths(demonstration) 更換桌巾 Table Set Up (demonstration) 餐桌擺設 Reservation Procedure 訂位程序 Greeting the Guest 迎賓 Types of food service 上菜方式 Taking the Order and Table Service 點餐及桌邊服務 Service Instructions 服務教學 Service of Wine 侍酒＊Introductory Glossary Of French Menu Terms 介紹法式菜單之特殊用語＊Cheese-What To Recommend 起司-如何介紹 ＊Wines-What to Recommend 紅酒-如何介紹＊Explanation Of Desserts 說明甜點＊Service Tester 服務測試Introduction To Training Program 訓練課程簡介The Four Seasons Room maintains a high standard of service, quality of food and elegant surroundings. 四季飯店包含了高水準的服務,食物品質及高雅的環境。 In order to keep the room up to par, periodic training sessions are a necessity. It would assist you to develop a smooth and easy way of doing your work more efficiently. 為了要,定期的訓練是必須的這將會協助訓練你流暢輕鬆及更有效率的完成你的工作。 Providing information to dining room staff with which to improve on knowledge and skills is the main objective of this course. Some new ideas and procedures will be introduced along with many subjects with which might be weak. 提供餐廳員工更多資訊,使其增進知識及技巧是主要這課程主要的目的。我們將會針對大家可能較弱的部分介紹一些新的想法及步驟。 A brief questionnaire will be used at the end of each subject in the course. This is not intended to see who can do better than everyone else, but as a voluble learning tool. 每個課程的最後將會有一個簡單的測驗這並不是要測出誰筆大家都優秀,而是讓大家做為一個學習的工具。 This course will enable you to have confidence in what you do and say and be proud to know you can answer any guests questions 這個課程將會讓妳對於自己的言語更有自信並且對自己能回答客人的任何問題感到驕傲。 If you, as a” Salesperson ’’, give them excellent service and personal attention, recognition and courtesy-the guest will return again and again. 如果你做為一個銷售人員,給予客人極佳且專注的服務 並