客户关系管理系统的研究与实现—毕业设计论文.doc

基于DOTNET的客户关系管理系统的研究与实现 架构与客户管理模块 摘 要 本系统完成了基于dotnet客户关系管理系统的架构与客户管理部分。 本系统基于Microsoft.NET框架，采用以C#为主，JavaScript、HTML等语言为辅进行代码编写，利用了DOTNET框架和C#语言对内存垃圾回收的良好支持，提高了系统的性能；使用性能优异的Microsoft SQL Server2000 作为数据库系统，保证了数据处理、数据存取过程中的高效、安全；采用了三层结构对代码进行管理，隔离了逻辑层与数据层，为项目的管理以及日后的维护提供了可靠的保障。 本系统实现了：通过不断改善客户关系、互动方式、资源调配、业务流程和自动化程度，达到降低运营成本、提高企业销售收入、客户满意度和员工生产力。实现缩减企业维护客户资源的成本，提高企业的运作效率，进而为企业的发展提供助力。 关键字：客户关系管理；VS2005；三层结构；SQL Server；权限系统；CRM；ASP.NET； Study and complement with the customer relation manager system based on dotnet abstract This system has completed aconstruction and the customer management based on the dotnet customer relations management system This system is based on Microsoft.NET Framework , adopt and rely mainly on C# while making languages such as JavaScript , HTML ,etc. subsidiary to write codes. This system has utilized good support to that the rubbish of memory retrieves of DOTNET Framework, and C# ,has improved systematic performance ; Microsoft SQL Server2000 with excellent serviceability has guaranteed data processing , data deposit and withdraw the high-efficient , security in the course as the database system; Have adopted three layers of structure to manage code , has isolated the logic layer and data layer, have offered the reliable guarantee for management of the project and maintenance in the future . This system has realized: Through the progressive improvement customer relations, the interaction way, the resources mix, the service flow and the automated regulation, achieved reduces the operation cost, enhances the enterprise to sell the income, the customer degree of satisfaction and the staff productive forces. The realization reduces the enterprise to maintain the customer resources the cost, enhances the enterprise the operation efficiency, then provides for enterprises development boosts key words:Customer Relate Manager;VS2005;Three Layers;SQL Server;Permission System;CRM;ASP.NET 目 录 TOC \o 1-3 \h \z \u HYPERLINK \l _Toc137788288 1 系