物业公司内部接待服务规范(三).doc

物业公司内部接待服务规范(三) 物业公司内部接待服务规范提要：向来访客人热情询问来访事由，当客人问明的事宜一时不能办到，要即刻上报部门负责人，最后给客人一个满意的答复 更多精品来自保安 物业公司内部接待服务规范 目的：提高物业公司形象，争取达到五星级的服务标准。 适用范围：公司各部门。 内容： 上班时间要求仪容整洁，姿态端庄。 保持办公室的卫生清洁与办公用品的摆放有序。 以最佳姿态迎接客人，双手递送茶水并及时添加。 向来访客人热情询问来访事由，当客人问明的事宜一时不能办到，要即刻上报部门负责人，最后给客人一个满意的答复。 与客人或同事目光相遇时，用标准的问候语言打招呼，并主动微笑致意。 与客人交谈时，要友好、礼貌、举止大方，双目注视客人，语气亲切和善。 接听电话时，要求使用标准普通话，面带微笑，语调柔和，手边随时准备纸笔做好留言记录；对重要事情复述一遍；不能马上答复的问题，须确认对方身份，并问清联络方式。 拨出电话须自报单位全称、部门、姓名；确认对方；简单问好；切入正题；确认对方是否清楚；结束语（致谢）；确认对方挂断之后再挂电话。 不将生活中的情绪带入工作中，保持良好的心情，以发自内心的微笑来面对客人。 与工程部、护卫部、客服中心、环境部、财务部保持联系，协调合作。 编制：审核：批准：日期： Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The soci