卓越系列微软toastmasters 321cd.pptx

321TheLeadershipExcellenceSeriesResolvingConflict

Conflictiswhatyougetwhentwoormorepeoplehavedifferences,realorperceived,thatarenotresolved.1Definitions

Conflictresolutioniswhatwedotoidentifyandaddressconflictinamatureandrespectfulway.2Definitions

1.ContentiousPersonalities2.Misunderstanding3.Issues4.StylesofLeadership3TypesofConflict

1.Ignoreit2.Smoothitover3.Force4.Compromise5.Collaboration4MethodsforResolvingConflict

1.Findtherootcause.2.Allowallpartiestospeak.5FacilitateCollaboration

Donotallowemotiontoconsumethepartiesinvolved.Keeparespectful,empathetic,and

caringattitudetowardeveryone.Stayawayfromblameandaccusations.6FacilitateCollaborationAWordofCaution

3.Encourageallpartiestolisten.4.Identifyareasofdisagreement.5.Identifyareasofagreement.6.Searchforsolutions.7.Reachaconsensus.7FacilitateCollaboration

Writedownallideasastheyaregenerated.Evaluatethepositiveandnegativeaspectsofeachidea.Narrowthelisttotheideathatbestresolvestheproblem.8TheBrainstormingMethod

Aleadermust

resolveconflict!9Conclusion