卓越系列微软toastmasters 321cd.pdf
TheLeadershipExcellenceSeries
ResolvingConflict
321
Definitions
Conflictiswhatyouget
whentwoormore
peoplehavedifferences,
realorperceived,thatare
notresolved.
1
Definitions
Conflictresolutioniswhat
wedotoidentifyand
addressconflictinamature
andrespectfulway.
2
TypesofConflict
1.Contentiousalities
2.Misunderstanding
3.Issues
4.StylesofLeadership
3
MethodsforResolvingConflict
1.Ignoreit
2.Smoothitover
3.Force
4.Compromise
5.Collaboration
4
FacilitateCollaboration
1.Findtherootcause.
2.Allowallpartiestospeak.
5
FacilitateCollaboration
AWordofCaution
Donotallowemotiontoconsumethe
partiesinvolved.
Keeparespectful,empathetic,and
caringattitudetowardeveryone.
Stayawayfromblameandaccusations.
6
FacilitateCollaboration
3.Encourageallpartiestolisten.
4.Identifyareasofdisagreement.
5.Identifyareasofagreement.
6.Searchforsolutions.
7.Reachaconsensus.
7
TheBrainstormingMethod
Writedownallideasastheyare
generated.
Evaluatethepositiveandnegative
aspectsofeachidea.
Narrow