剑桥商务英语课文辅导08.business expenses.doc

1．???? Homework Review 2．???? Business Expenses 3．???? Reading A new expanses claims system 4．???? Unit 8b Airline services 5．???? Reading Flying high with cheap frills 6．???? Vocabulary consolidation on unit 8a and 8b 7．???? 8．???? 9．???? Homework I. Homework Review 1.????? Self-study ex. 1, 3 and 4 of unit 7b on page 104. Ex. 1 Deal with complaints Draw up a smoking policy Put up with Meet the needs Keep up with Prioritize Ex. 3 Ex. 4 Exaggerateexaggeration Justify justification Abuse abuse Ban ban Behave behavior Negotiate negotiation Refuse refusal Complain complaint 2. To: Staff Concerned From: David Guan, Training Department Manager Date: 17 January 2005 Subject: Foreign Language Training Since our company has won a large export order from a French company, some of our staff may use French to co-operate effectively with French counterparts. Therefore, we set up a series of French Training courses from 3 February. Staff from Export Sales, Marketing and Customer Service Department should attend. 3. Managing people ???????? What skills do you think are important for managing staff? I think managing skills should include communication, listening, leadership, and patience. ???????? Do you think people can be trained to manage staff well? Yes, most of the skills I mentioned just now can be acquired by training. ???????? Do you think it’s easier to manage a small team or a large team? I think it’s easier to manager a small team because a small team can effective flow of information and fighting spirits. ???????? Do you think employers should have longer hours than their staff? Basically, I don’t think so. Employers should work the same hours. But in fact, employers usually work longer hours to make decisions or receive important clients. Part Two 考生A的卡片示例 思路扩展： career advancement, promotional activities, teamwork 思路扩展： attitude to work, personality, appearance, sex for different jobs (males for drivers but females for receptionists) 思路