我院精神科优质护理服务实践与成效.pdf

中国护理管理 Practice and Exploration 实践探索 我院精神科优质护理服务实践与成效 ◆ 钱瑞莲 张燕红 屠丽君 徐国彬 陈兆红 端木欣荣   [ 摘 要 ] 目的：总结在精神科开展优质护理服务的实践经验和成效。方法：该院对精 精神，于2010 年 8月1日在我院精神科 神科开展优质护理服务的情况进行回顾性总结。结果：实施优质护理服务后住院病人护理 正式启动了“优质护理服务示范工程”， 满意度由原来的 93.2％提升到99.5％, 护士的职业价值感提高了。结论：优质护理服务能 取得了一定的成效，现将有关内容报道 提高护理技能水平和质量，增强护士服务意识，提高病人满意度。 如下。 [ 关键词 ] 优质护理服务；精神科；实践；效果 [中图分类号] R47；R197.323 1 实施优质护理服务的做法 1.1 转变护理服务观念，奠定正确的思 Practice of Optimizing Nursing Care Service in Neurology Department / QIAN Rui-lian, ZHANG Yan-hong, TU Li-jun, et al. // Nursing Department, Brain Hospital of Nanjing 想基础 Medical University, 210029 China /// Chinese Nursing Management- 2011,11(8):86-88 组织全体护士学习了有关“优质护 [Abstract] Objective: To explore the effectiveness of Optimizing Nursing Care Service 理服务示范工程”的相关文件，领会其 practice in Neurology Department. Methods: We summarized and analyzed the practice situation of Optimizing Nursing Care Service in Neurology Department retrospectively. 精神，观看由护士们自编自导演的反映 Results: The patients satisfaction rate increased from 93.2% to 99.5% after implementing 精神科护理工作中的各种行为，从一个 Optimizing Nursing Care Service practice. Meanwhile, nurses got professional development, 旁观者角度看自己的言行对病人身心所 and nursing care quality also improved. Conclusion: Practice of Optimizing Nursing Care Service could improve nursing care skills, care quality, and patients satisfaction. It should be 产生的影响，使护士在服务理念上，建 implemented broadly in clinical nursing practice. 立起“心中有病人”的优质护理服