丽思卡尔顿服务理念培训.ppt

ServiceValue#1效劳信念#1

IbuildstrongrelationshipsandcreateRitz-Carltonguestsforlife.

我与他人建立良好的关系并为Ritz-Carlton创造终生客人。;ServiceValue#2效劳信念#2

Iamalwaysresponsivetotheexpressedandunexpressed

wishesandneedsofourguests.

我能及时对客人表达和未表达的愿望和需求作出反响。;ServiceValue#3效劳信念#3

Iamempoweredtocreateunique,memorableandpersonalexperiencesforourguests.

我得到授权来为我们的客人提供独特、难忘和个人化的体验。;ServiceValue#4效劳信念#4

IunderstandmyroleinachievingtheKeySuccessFactors,embracingCommunityFootprintsandcreatingTheRitz-CarltonMystique.

我能及时对客人表达和未表达的;ServiceValue#5效劳信念#5

Icontinuouslyseekopportunitiestoinnovateandimprove

TheRitz-Carltonexperience.

我不断寻找时机去改革和改进我们提供给客人的Ritz-Carlton体验。;ServiceValue#6效劳信念#6

Iownandimmediatelyresolveguestproblems.

我为客人所遇到的问题负责并立刻解决。;ServiceValue#7效劳信念#7

Icreateaworkenvironmentofteamworkandlateralservicesothattheneedsofourguestsandeachotheraremet.

我致力于创造团队合作和互相支持的工作环境以满足客人和同事的需求。;ServiceValue#8效劳信念#8

Ihavetheopportunitytocontinuouslylearnandgrow.

我有不断学习和成长的时机。;ServiceValue#9效劳信念#9

Iaminvolvedintheplanningoftheworkthataffectsme.

我参与制定与我相关的工作方案。;ServiceValue#10效劳信念#10

Iamproudofmyprofessionalappearance,languageandbehavior.

我为自己的专业形象、语言和行为而自豪。

;;ServiceValue#12效劳信念#12

Iamresponsibleforuncompromisinglevelsofcleanlinessandcreatingasafeandaccident-freeenvironment.

我有责任坚持清洁标准并创造平安无事故的环境。