酒店前厅部年度工作总结（Hotel Front Office Annual Work Summary）.doc

酒店前厅部年度工作总结（Hotel Front Office Annual Work Summary） Two hours, has been in the past six years, in this year, changed the XX Hotel in XX company and XX company jointly operated, two shareholders invested a lot of money to the renewal and transformation of some of the hotel facilities, the floor decoration business after years of neglect, and fill up the hotel entertainment project the vacancy, make the hotel services more perfect, in room odor problems, through the open windows have been fundamentally solved, while the old TV updated rooms...... All this brings life and hope to the hotel. To further improve the hotel equipment updates, service projects, improve employee service level, the XX Hotel Comments since the review of the history making the best score of second in the 2005 star, XX hotel has a high reputation in the hotel industry. All of these are the effective management of the store leadership and the efforts of the staff in the hotel are inseparable. So the hotel pay more attention to the construction of spiritual civilization of employees, for employees to create a good living space, the dual-purpose room laundry hotel renovation into a spacious staff canteen and staff activities, and the acquisition of table tennis, table tennis, chess and other entertainment projects, and carried out several competitions, enhance the staff the physique and enrich the leisure life of staff, the hotel will also install solar water heater to the staff quarters, to solve the problem of employee bathing in winter. All of these employees can only pay back the hotel through serious work. This year the Department in personnel constantly changing circumstances, all employees are still able to overcome the difficulties, unity and progress, the successful completion of the hotel to the reception task, received the VIP four conference, many times, in the reception process by guests praise, a year to do the front office the following work: First, strengthen business training, impro