酒店收银业务的程序（Procedures for hotel cash collection）.doc

酒店收银业务的程序（Procedures for hotel cash collection） Hotel cashier service program 2007-04-07 21:38, according to the front desk cashier receptionist transferred to the registration form according to the plan to stay accommodation guests receive accommodation deposit, credit card holders of the guests, need to check the credit card is valid after the lost card. Issued unearned accommodation deposit receipts, in triplicate, one will be retained, the deposit amount into the accommodation registration form, registration and accommodation equipment accounted for single box, two copy to the guests, third to financial department for payment of accessories. And log in to the computer. Two, if the guest needs to extend the accommodation time, the floor attendant informs the guest to go to the hall front desk to pay the room deposit (the collection procedure is the same as above). The cashier checks whether or not the guest has been delayed and provides inspection to all floors. Three when guests check out, the front desk cashier should be active, enthusiastic and quick to provide service to guests. A) when you check out, first of all, the desk attendant will inform the floor to check the room in time and give back the information to the reception desk. Then the guest will bring his receipt with him to the checkout counter. (b) after receiving the guests departure notice, the cashier will call the Chinese restaurant, the western restaurant and the Kangle department immediately to ask if the guest has any bills. If yes, please turn them in immediately. C) to recover the unearned accommodation deposit receipt, and then remove the document from the bill, after checking, input computer check. (d) when the guest pays, the staff shall politely inform the guest of the amount of the payment, and give the money back to the guest. (E) if guests want to issue formal invoices, in triplicate, one retained, and two to the guest, the third and the settlement sheet to the financial settlement. F