第十章练习题目.doc

Chapter 10 Understanding Work Teams MULTIPLE CHOICE 1. Teams typically outperform individuals when the tasks being completed _____. a. require multiple skills b. require judgment c. require experience d. all of the above e. none of the above 2. Which of the following helps explain the current popularity of teams? Teams _____. a. are easier to manage b. are a way to better utilize employee talents c. are less expensive d. promote socialization e. are very efficient 3. _____ results in a level of performance that is greater than the sum of the individual inputs. a. Synergy b. Enthusiasm c. Energy d. Initiative e. Inversion 4. There are four contextual factors that appear to be most significantly related to team performance. Which of the following is not one of those factors? a. adequate resources b. work autonomy c. effective leadership d. a performance evaluation and reward system that reflects team contributions e. all of the above are contextual factors 5. Which of the following statements best characterizes the use of work teams? Teams are unnecessary if an individual can do the job better. Teams are necessary for encouraging individuals to work independently. Within a company, teams perform best if they are structured similarly. Employees are usually responsible for suggesting that teams be created. In successful companies, teamwork is always preferable to individual work. 6. Of the nine key roles on teams, the “promoter” is the group member most likely to _____. a. develop original ideas b. defend and support newly-developed ideas c. provide structure for the team d. fight battles with those outside of the team e. conflict with other team members 7. Which of the following is not one of the nine potential team roles identified for successful teams? organizer allocator controller maintainer promoter 8. Which of the following represents an advantage of diversity on teams? a. reduced conflict b. increased expediency c. increased confl