Software Maintenance Agreement软件维护协议.doc

SOFTWARE MAINTENANCE AGREEMENT This Software Maintenance Agreement (Agreement) is made and entered into and effective this ___ day of _____, 20__ (“Effective Date”) by and between and Ingersoll Rand Company through its Security Technologies Sector, with offices at 11819 N. Pennsylvania Street, Carmel, Indiana 46032 USA (“IR) and [insert name of company], having offices at [insert address of company] (Client), which are each designated a “Party” and collectively the ”Parties.” WHEREAS, IR or an authorized dealer of IR has provided to Client certain software as specified in Exhibit A of this Agreement (Covered Software) pursuant to a separate software license agreement between the Parties (the License Agreement); and WHEREAS, Client wishes to have IR provide maintenance and support services pursuant to the terms and conditions of this Agreement; NOW, THEREFORE, the Parties agree as follows: I. INCORPORATION OF DOCUMENTS The following documents are attached hereto and, by this reference, incorporated in this Agreement: Exhibit A Covered Sites, Software Configuration Exhibit B Authorized Client Contacts Exhibit C Services and Fees Exhibit D Annual Holiday Schedule II. COVERAGE During the term of this Agreement, IR agrees to provide maintenance and support services for the Covered Software operating at the site(s) and on the hardware configurations listed in Exhibit A (Maintenance Services). Unless specifically listed in Exhibit A, Section II, Covered Software does not include hardware vendor operating systems and other system software, Client-developed software, and third-party software (except any third party software embedded in the Covered Software) III. DESCRIPTION OF MAINTENANCE SERVICES A. Support Services. During the term of this Agreement, IR will provide the services described herein so as to ma