客诉处理流程.xlsx

客诉处理流程 customer complain handling process 客诉处理流程 customer complain handling process 操作方法 methods 完成时机 when 责任人 Res. 参与者 Participant 通知 Informed 记录 Record 立即 客服/CS NA CQE 接到投诉当日 CQE NA QA Leader QA manager 接到投诉当日 CQE TE repairman QA Leader QA manager 接到投诉当日 CQE TE repairman QA Leader QA manager 接到投诉1天内 CQE CQE QA Leader CS 接到投诉2天内 CF QE PE TE CQE QA supervisor CF director QA manager 接到投诉3天内 CF QE PE TE CQE QA supervisor CF director QA manager 接到投诉4天内 CF director NA PE TE CQE QA supervisor CF director 接到投诉5天内 QA manager NA CQE QA supervisor CF director 根据计划 CQE PE TE CQE PD supervisor CF director QA supervisor QA manager 纠正措施实施后两周内 CQE NA CF director QA supervisor QA manager 有效性验证后1天内 PE NA CQE PE Leader 有效性验证后1天内 CQE NA QA manager