leadership liulin2 外文资料.doc

HFT4295 RXE Liu Lin ID：3011806 Tough Assignment ’s influence on followers, There are four types of followers, and they have different characteristics, the main troublemaker and complainer is the only person who knows the inventory system, so it is very difficult to lead because he has the ability that company needs. And another three people also complain something because they are leaded by the first person. So dealing with the troublemaker is first step because he can influence other three people. Then the other four people only doing what they are told and care about nothing, how to motivate them to work as a group is important. So from these situations, how to manage or motivate these different characteristics and make them work as a group should be take into account. In the story, Linda says that the former supervisor semiretired on the job and let the employees do what they want, didn’t concern about accuracy on work made the employees more and more lazy, and the work become sloppy. So how to change the way of work is important. In the case, all the employees have been with the dealership for more than five years This means that these employees are experienced and they have good relations with dealers. So it is not easy to find other employees to replace them quickly. Because of this situation, solving the problems as well as keeping the relationship is important. 2. What leadership behaviors would you recommend to Ted? Why? According to the case we can see that the troublemaker likes complaining and that means he is dissatisfied with something, the other three people also complaining as his leading. So the key of managing these four people is managing the troublemaker. When it comes to another four people who only care about their own work, making them to know the importance of teamwork is important. According to the “Multiple linkage theory of leadership”, Ted should first build relationships with the followers: 1 Using a supportive way.