enderTrainingManual英文版的吧台员工服务手册.pdf
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Bartender Training Manual
Table of Contents
INTRODUCTION 4
ALCOHOL AWARENESS 5
SANITATION 6
SAFETY 6
MAJOR CAUSE OF FOOD BORNE ILLNESS - 6
ALWAYS WASH YOUR HANDS AFTER YOU - 7
DISPOSE OF WASTE PROPERLY - 7
KEEP INSECTS AND ANIMALS OUT BY - 7
HANDLE ICE AND TABLEWARE PROPERLY - 7
AVOID CROSS CONTAMINATION FROM ONE FOOD ITEM TO ANOTHER - 7
STORE FOODS AND EQUIP MENT PROPERLY - 7
WHEN CLEANING STATIONARY EQUIPMENT - 8
PREVENTING FALLS - 8
PREVENTING ELECTRIC SHOCK - 8
LIFT PROPERLY - 8
MOVING A CART PROPERLY : 9
PREVENTING CUTS - 9
PREVENTING BURNS - 9
PREVENTING FIRES - 10
SAFE CHEMICAL HANDLING - 10
READING THE MSDS (MATERIAL SAFETY DATA SHEETS) - 10
THE GUEST 11
PERSONAL APPEARANCE 13
UNIFORM 13
SUGGESTIVE SELLING 14
THE GREETING 15
TAKING THE ORDER 15
REGISTER OPERATIONS 16
BAR STATION SETUP 17
THE WELL 17
BACK STATION SETUP 17
HOT DRINK STATION 17
ORDERING PROCEDURES 18
CATEGORY 18
ABBREVIATIONS 18
SERVING ORDER 18
SERVICE SYSTEM 18
PREPARING DRINK ORDERS 19
DELIVERING AND SERVING DRINKS 19
SERVICE TIME 21
LIQUOR LAWS 21
SERVICE WELL 22
DRINK BASICS 22
STANDARDIZATION OF BEVERAGE ORDERS 24
PREPARING DRINKS 24
GLASSWARE 25
ICE 26
DRINK MAKING TECHNIQUES 26
GARNISHES 29
CLOSING OUT A TABLE 30
PRESENTING THE CHECK 31
THE FAREWELL 31
METHODS OF PAYMENT 32
OPENING, RUNNING, CLOSING DUTIES 32
BAR CLEANLINESS 33
END OF SHIFT RESPONSIBILITIES 34
BARTENDER SECURITY RESPONSIBILITIES 34
CHECK OUT PROCEDURES 35
OVER RINGS OR VOIDS 35
HOUSE PROMO 36
MANAGER PROMO 36
EMPLOYEE DISCOUNT/CUSTOMER DISCOUNT 36
TIP POOL 37
PERFORMANCE STANDARDS 38
FRONT OF THE HOUSE BEHAVIOR 40
CONCLUSIO
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