亚马逊 买家投诉商品有缺陷申诉POA.docx

买家投诉商品有缺陷申诉成功流程

提交资料：补开发票，补开证明信，营业执照，链接修改前后的对比图

DearAmazon,

WeappreciateyourkindlyhelpregardingourproblemwhichrelatedtoASIN:***Afterwegotthisnotification,westartedourinternalinvestigationandwouldliketofindoutthereasonofthisproblem,wecheckedtheVoiceofCustomerandfoundthatcustomerreportedissuesaremostlyabout1.Lightdoesntworkand2.Toosmallformyneed.

Afterinvestigation,wefoundthattherootcauseofthecustomerreportedissueisasbelow:

1.LightdoesntworkThereisaswitchforthisproduct,customerneedpushthebuttontoturnontheproductfirst,thenitwillworknormally.

2.ToosmallformyneedAlthoughwehavemarkedthesizeoftheproducts,butcustomersmaynotpaymuchattentiontotheproductsizeparameters,andthuscannotadapttotheirhouse,resultingincustomerscannotbeinstalled.

Afterwefoundouttheproblem,wehavedonethethingsbelowtosolvetheseproblem：

ImprovedListing.Reflectedinthetitle,bulletpointsandproductdescriptionandproductimages.Listingemphasizesthatbeforebuyingthecustomershouldpayattentiontothesizeofproductandhowtouseit,atthesametime,wepromisethatthereisqualityoranyproblem,unconditionalreturn.

Wehaveupdatedourproductdetailspagetoletbuyershaveatotallycorrectunderstandingbyimagesandtext,includinghowtouseit.Ensurethattheproductdetailspageisanaccurateintroductiontotheproductdetails,sothatbuyerscanefficientlyonAmazonmallcanbuyaccurate,desiredproducts.(refertoAnnex1)

Putthesizechartimageonthesecondone,sothatcanhelpcustomersunderstandourproductsmoreclearly(refertoAnnex2)

Addproductsizetothelistingtitle,sothatcanhelpcustomersunderstandourproductsmoreclearly(refertoAnnex3)

Morestrictqualityinspectionaswellassecondarysamplingbeforetheproductsleavethefactorytoensuretheproductsarequalified.

Attenddefectivemerch