亚马逊解封申诉模板---投诉假货.pdf

申诉模板投诉假货

因收到投诉卖假货账号被冻结，申诉模板1

DearAmazonTeam,

Ithasbeenbroughttoourattentionthatoursellingaccounthasbeensuspended

duetoclaimsthatwehavelistedinauthenticitems.

Thisisveryalarmingtousandweimmediatelyinvestigatedtheclaims.What

wedeterminedisthatwewereactuallynotsellingcounterfeititems,butwe

didn’thavethepermissiontorepresentandselltheseitemsasnew.

WewereabletodetermineourmistakebyresearchingthePoliciesandAgreements

ofAmazonandquestioningfellowsellersonAmazonsellerforums.Wecertainly

didnotintendtoinfringeuponontheintellectualrightsofothers.TheASIN

listedwasanitemthatwepurchasedatfullretailprice.

Weonlyhadoneofthisitemandwehadnointentionofmisrepresentingthis

company.Wehaverealizedthatwehaveseveralotheritemsthatviolatethis

policyinourinventoryandweneedtoaddressthisimmediately.

Hereisourplanofactiontoavoidfutureproblems

-First,wewillthoroughlyreviewallAmazonPoliciesandAgreements-nextwe

aregoingtoexamineeveryitemwehavelistedandmakesurewehavetheproper

credentialstoselltheseitemsasnewonAmazon.

-anyitemsthatwedonothaveinvoicesforwillbechangedtoandsoldinused

conditionorthroughothersellingchannels

-Finally,weputmeasuresintoplacetoconstantlymonitornewlylistedinventory

bymepersonallytoavoidinfringementonotherspropertyrights.

Pleaseknowthatthesepolicyviolationswerenotintentionalandwedoapologize

toanypartiesthatweinfringedupon.WehavebeenhappilysellingonAmazon

fornearly2yearsandaftersomeinitialstart-upbumps,wehavebeenableto

keepgreatmetricsandprovidegreatproductstomanyhappycustomers.Ihope

yourealizethatwearesincereinourintentionsandhopetobesellingonAmazon

againsoon.Thankyouforyourconsideration.

BestRegards

Xxxx

因收到投诉卖假货账号被冻结，申诉模板2

DearAmazonsellersupport,

Thankyouforyourconce