《离港服务英语》课件_Etiquette ABC.ppt

ImportantprocessesGroundserviceBoardingpassesGateagentTraveldocumentsReasonableneedsArrangementsofseatsRelativeknowledgePracticedcourtesy重要程序地勤服务登机牌值机人员旅行文件合理的需求座位安排相关知识训练有素的礼节Readingaloud：WordsandExpression

PracticesayingthefollowingsentencestoyourpartnerGreeting:Goodmorning,sir.MayIhaveyourIDcardandflightticket,please?Goodevening,miss.Pleaseshowmeyourtraveldocuments.Waiting:JustamomentpleaseandIwillcheckforyou.Thankyouforwaiting.Comforting:Youcandependonus.Iwillgeteverythingproperlyhandledforyou.That’sallsettled.

Ending:It’sapleasure.Youarewelcome.Haveagoodjourney!Haveanicetrip!Enjoyyourflight!ThankyouforflyingAirChina.Thankyoufortakingourflight.Wearealwaysatyourservice.

Readthemini-dialoguesinpair(I)A:Goodmorning,sir.MayIhaveyourIDcardandflightticket,please?B:Heretheyare.(II)A:Iwillgeteverythingproperlyhandledforyou.B:Thankyou.(III)A:Thankyou.B:It’sapleasure.(IV)A:Haveanicetrip!B:Thankyou.(V)A:ThankyouforflyingAirChina.Goodbye.B:Bye-Bye.

Practicethemini-dialoguesagainusingdifferentpatternsfromEtiquetteABC.

InformationBank常用航空公司LogoXIAMENAIRLINES厦门航空HAINANAIRLINES海南航空加拿大航空日本航空英国航空ALLNIPPONAIRLINES全日空KOREANAIR大韩航空汉莎航空美国航空联合航空（美）西北航空（美）

中国城市（机场）三字代码PEK北京SHA上海（虹桥）PVG上海（浦东）SHE沈阳SZX深圳HKG香港JHG西双版纳HRB哈尔滨CSX长沙NKG南京XMN厦门LJG丽江CAN广州

AskingandAnswering:e.g.A:What’stheflightnumber?B:It’sCZ3907

HomeworkRememberthenamesofairlinescompanies’logos;Getinformationintheboardingpassinpairs.