叫醒的操作流程天津海运职业李肖楠69课件.pptx

电话叫醒的操作流程;;第二步：询问游客叫醒要求并记录

Step2:AsktheGuestabouttheRequestforWake-upCallServiceandTakeNotes

;第三步：复述并与游客确认细节

Step3:RepeatandConfirmDetailswiththeGuest;第四步：询问游客是否需要第二次叫醒

Step4:AsktheGuestifHe/SheWantstoHavea2ndWake-upCall;第五步：提醒游客若提前醒来，请务必接听叫醒电话

Step5:InformtheGuesttoAnswertheWake-upCallEvenifHe/SheWakesupbeforeThat;第六步：道别

Step6:SayGood-ByetotheGuest;第七步：使用叫醒服务用语对游客进行叫醒

Step7:WakeuptheGuestUsingStandardandCourteousLanguage;