商务英语职场人际关系试题及答案2025年.docx

商务英语职场人际关系试题及答案2025年

姓名：____________________

一、多项选择题（每题2分，共20题）

1.Inabusinesscontext,whichofthefollowingphrasesismostappropriateforshowingrespecttoacolleague?

A.Youreanidiot.

B.Ithinkyoumightbewrongaboutthat.

C.Iappreciateyourperspective.

D.Youreabsolutelyright.

2.Whichofthefollowingactionsisconsideredprofessionalwhenmeetingaclientforthefirsttime?

A.Arrivinglatetothemeeting.

B.Wearingcasualattire.

C.Providingafirmhandshakeandmaintainingeyecontact.

D.Notbringinganybusinesscards.

3.Whengivingfeedbacktoacolleague,itisimportantto:

A.Bedirectandtothepoint.

B.Focusonthepositiveaspectsoftheworkfirst.

C.Avoidusingnegativelanguage.

D.Alloftheabove.

4.Whichofthefollowingisacommonwaytobuildrapportwithacolleague?

A.Regularlyaskingabouttheirpersonallife.

B.Sharingyourownexperiencesandstories.

C.Offeringhelpwhentheyneedit.

D.Alloftheabove.

5.Whendiscussingasensitivetopicwithacolleague,itisbestto:

A.Expressyouropinionstronglyandfirmly.

B.Listenactivelytotheirperspective.

C.Avoidusingaggressivelanguage.

D.Alloftheabove.

6.Inabusinessemail,whichofthefollowingphrasesismostappropriateforendingamessage?

A.Bestregards.

B.Thankyouforyourtime.

C.Pleaseletmeknowifyouhaveanyquestions.

D.Alloftheabove.

7.Whenworkinginateam,itisimportantto:

A.Communicateeffectivelywithteammembers.

B.Takeresponsibilityforyourownwork.

C.Offersupporttoyourteammateswhenneeded.

D.Alloftheabove.

8.Whichofthefollowingisanexampleofagoodnegotiationtechnique?

A.Tryingtowintheargumentatallcosts.

B.Listeningactivelytotheotherpartysperspective.

C.Beingfirmbutflexibleinyourposition.

D.Alloftheabove.

9.Whendealingwithadifficultcustomer,itisimportantto:

A.Remaincalmandcomposed.

B.Understandtheirconcernsandneeds.

C.Apologizeifyouh